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Marine Corps Logistics Base Albany


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More same-day, urgent-care appointments better support patients

By Jeanne Casey | | June 20, 2013

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Naval Branch Health Clinic Albany is changing its approach to appointment scheduling by offering more same-day, urgent-care appointments to better support patients’ Medical Home Port teams.
NBHC Albany patients can now call 229-639-7884/7886, weekdays from 7:30 a.m. - 4 p.m. to receive care or clinical advice.
Patients will be transferred to an appointment clerk who is physically located at the clinic, here.
After-hours nurse advice remains available, including evenings, weekends and holidays, via the command appointment line at 800-529-4677.
There are 14 teams throughout the command and NBHC Albany is the olive team, which includes primary care and family medicine.
“Each Medical Home Port care team is laser-focused on meeting all of their patient’s preventive, routine and urgent care needs,” Capt. Gayle Shaffer, commanding officer, Naval Hospital Jacksonville, Fla., said. “And by locating our appointing staff in the care teams, we get better real-time communication, which enhances our ability to make use of any openings in the schedule to offer same-day, urgent-care appointments.”
Each team includes an appointing clerk, front desk staff, medical assistants, corpsmen, nurses, a case manager and a pharmacist who are led by the primary care managers which include physicians, physician assistants and nurse practitioners.
By taking a whole-person approach to health, teams aim for total health and wellness and are better positioned than an emergency room to manage urgent care, according to a Naval Hospital Jacksonville press release.
Urgent care includes a minor cut, sprain, migraine, earache, rising fever or urinary tract infection.
For emergencies, patients should call 911 or go to the nearest emergency room, according to the press release.
Not only do the Navy Medicine clinicians have the same education and training as their private-sector colleagues, they also have experience on battlefields, at sea and on humanitarian missions, according to the press release.
To meet the PCMs on NBHC Albany’s olive team, visit the command’s website at www.med.navy.mil/sites/navalhospitaljax.
Patients with non-urgent issues can reach their team via secure email by signing up for Medical Home Port Online located on the command’s website or at www.relayhealth.com.
NBHC Albany is one of NH Jacksonville’s six health care facilities in Florida and Georgia.
To find out more about NBHC Albany, visit the command website at, www.med.navy.mil/sites/ NavalHospitalJax.

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