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Marine Corps Logistics Base Albany

Readiness Enabler for Operational Forces  •
Maintenance Center satisfies customers;

By Colie Young | | November 27, 2002

The Maintenance Center at Marine Corps Logistics Base Albany has moved beyond the Corps to develop good working relationships with other military and private installations. Just ask members of its sister-service at Warner Robins Air Force Base in Macon, Ga.

During the past 14 to 16 months, Albany's Maintenance Center hosted numerous teams from the Macon-based installation, showing the vast capabilities of the multi-commodity depot. But it took a casual conversation to really mesh the two entities together.

"During one of Warner Robins' visits, a casual conversation about an unpleasant experience really ignited their interest in us," said Roger German, program analyst with Albany's Marketing Office.

"Apparently they had a piece of gear that needed to be fixed," said German. "When they went to the original vendor, they were given a price of $14,000 to fix the gear. When they checked further, they learned that the same gear, brand new, was only $13,000. Obviously repairing did not make good business sense, so they decided to go ahead and get new equipment. Then, when they went to make the purchase, surprisingly the price had skyrocketed to $52,000!"

German said it was this casual conversation that led him to offer to fix Warner Robins' gear and subsequently became the point where the two commands really came together.

"Up until that point they really didn't know our full capabilities," said German. "When I offered to look at the gear that needed repairing, they basically said, why not."

Warner Robins personnel immediately sent the gear to Albany's Maintenance Center for an estimate. Jim Hamsley with Albany's Maintenance Directorate along with Jim Clanton, Pete Dembowski, Harold Eidson, and Gene Griswold of the base's Maintenance Center, wasted no time in reviewing the equipment, negotiating a competitive cost estimate and collaborating a schedule to meet the customer's expectations.

?Soon, the items were repaired and returned to Warner Robins at cost and within the time frames agreed upon, thereby creating another satisfied customer relationship for the Albany depot.

The success story caught the attention of Warner Robins' program managers. Albany's new relationship and proven ability to deliver on their commitment led to the Albany depot recently receiving $1.08 million in funding to work more than 120 additional items from the sister-service's base.

"I believe our people actually sold the Maintenance Center to Robins Air Force Base," said German. "Most of the employees at the depot have been here 25 to 30 years. When Robins came down and met our people they were surprised at our expertise. Then when we showed we could do the work at or below cost and get it back to them when they needed it, that solidified the partnership."

Jo Sehorn, program manager at Warner Robins Air Force Base, echoed German's comments.

"We are completely pleased with the work that Albany's Maintenance Center provides us," Sehorn said. "They have outstanding capabilities and I feel our working relationship will be a lasting one."

Personnel at Albany's Maintenance Center excel in areas critical to the Warner Robins Air Force Base's mission, such as communication electronics, calibration, test equipment and work done in the metrology section.

"Last year we received about $300,000 in work requests from Robins Air Force Base," German explained. "With the recent funding for $1 million, I'd say that's a substantial workload."

A workload that, according to German, will continue to grow while personnel at both commands continue to smile.