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Marine Corps Logistics Base Albany

Readiness Enabler for Operational Forces  •
Base MCX leads Corps in associate, customer satisfaction

By Capt. Justin E. Jacobs | Marine Corps Logistics Base Albany | January 7, 2015


The results are out, the data is in and the Marine Corps Exchange aboard Marine Corps Logistics Base Albany is raising its bar and serving as a leader Corps-wide in Associate and Customer Satisfaction for service.

Across the business community, Marine Corps Community Services' Exchanges continue to exceed industry averages in regard to scores and indexes, which provide world-class customer service to Marines, family members and valued patrons throughout the world, according to Business and Support officials at Headquarters Marine Corps.

“I couldn't ask for a better management team at the Exchange," Joe Wombough, director of business operations, Marine Corps Community Services, Marine Corps Logistics Base Albany, said.

“Our retail leaders are proven performers who set the atmosphere for positive results and our associates are committed and eager to serve our deserving customers,” he added. “When you take care of your employees they will in turn provide the world-class customer service that our customers expect and deserve from us; the results show the management staff is doing just that.” 

Even as industry-leading goals continue to be met and it becomes more challenging to push scores higher, Exchange service leaders continue to focus their efforts on making 2015 even better.

“We are on the proverbial 'edge of the empire' in regard to Exchanges across the Corps,” Col. Don Davis, commanding officer, Marine Corps Logistics Base Albany, said. “We shine brightly and I couldn't be more proud of our staff and what they do each and every day to make the associate and customer experience what it is — an example that sets the bar.”